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TV Guide On Screen
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FAQ>Initial SetupUser TipsSupport Numbers
  1. Why aren't all my channels initially displayed?
  2. Why do all my channels display "No Listing?"
  3. Why do some of my channels display "No Listing?"
  4. How long are host transmissions?
  5. How often do host transmissions take place?
  6. How do I add, delete or change the assigned number of channels on the TV Guide On Screen system?
  7. Can I move my favorite stations to the top of the TV Guide On Screen LISTINGS display?
  8. Why do some days display "No Listing" on all my channels?
  9. Why are some of my broadcast or cable channels not listed on the "CHANNEL EDITOR" screen?
  10. Why are some of my channels listed on the wrong number?
  11. Why doesn't the program highlighted match up with the video window on my TV screen?
  12. I get two stations on the same channel, BRAVO in the morning and CSPN2 in the evening. Why is only BRAVO listed?
  13. Why was that movie listed as a three star (***) movie? Who provides these ratings?

 

  1. Why aren't all my channels initially displayed?

    Answer: There are two possibilities:

    During initial setup and search the TV Guide On Screen system scans for video on each channel. If the video is detected and the channel is included in the lineup information the channel should be displayed. If not:

    1. The cable company has not yet informed industry sources of channel line-up changes. Use the "CHANNEL EDITOR" feature to make adjustments.
    2. The channel is not included in the TV Guide On Screen listings data. Local and Public access channels are examples of the type of stations that may not be listed in the TV Guide on Screen system.
  2. Why do all my channels display "No Listing?"

    Answer: There are two possibilities:

    1. There has been a loss of power either from a power failure or an unplugged TV.
    2. The TV Guide On Screen system has not yet received its first listings transmission (leave TV Guide On Screen device OFF over-night).

    In either case, the phrase "No Listings" will be replaced with program information during the next host download cycle. Downloads will occur within the next 24 hour period.

  3. Why do some of my channels display "No Listing?"

    Answer: Possibilities include:

    1. The channels in question were recently turned ON (in the "CHANNEL EDITOR" screen) and TV Guide On Screen has yet to receive its first listings transmission.
    2. After completing the initial set-up, the first listings transmission of the day was interrupted by powering the device ON.
    3. After completing the initial set-up, the first listings transmission of the day was interrupted by a scheduled recording.
    4. The device TV Guide On Screen is built in to was left powered ON for an extended period of time and the TV Guide On Screen system was unable to receive program listings during normal host transmission cycles.
    5. During the first listings transmission, the primary host station used to deliver the TV Guide On Screen signal was down or off line for part or all of the day.
    6. Poor reception on the host station caused some of the data to be missed.
    7. The cable box was turned OFF. Remember: The television must be OFF and the cable box must remain ON.
  4. How long are host transmissions?

    Answer: TV Guide On Screen data transmissions typically last a few hours. The TV Guide On Screen system only requires one transmission per day to maintain up-to-date program listings. Because the device hosting TV Guide On Screen must be powered off in order to receive new information, several transmissions are scheduled during the course of the day and night.

  5. How often do host transmissions take place?

    Answer: Updated program information usually can be received by the TV Guide On Screen system multiple times a day. Set-up information is transmitted 24 hours a day, 7 days a week.

  6. How do I add, delete or change the assigned number of channels on the TV Guide On Screen system?

    Answer: Use the "CHANNEL EDITOR" to make adjustments.

  7. Can I move my favorite stations to the top of the TV Guide On Screen LISTINGS display?

    Answer: Yes. Use the "CHANNEL EDITOR" to make adjustments.

  8. Why do some days display "No Listing" on all my channels?

    Answer: After initial setup it may take a few days for all 8 days of listings to be displayed. This is because the amount of time it takes to transmit listings information for all of the channels in your area may exceed the amount of time allotted for the download. To accommodate this the listings information is broadcast in an order which cumulatively loads all 8 days of the TV Guide On Screen system.

  9. Why are some of my broadcast or cable channels not listed on the "CHANNEL EDITOR" screen?

    Answer: Presently, TV Guide On Screen does not list all channels in any given broadcast area. As a result, channels are selected primarily on a "majority rules" basis. Channels with the highest potential viewership are given top priority. Availability of program listings is another consideration.

  10. Why are some of my channels listed on the wrong number?

    Answer: Three possibilities are:

    1. Initial set-up was done incorrectly. (i.e. The wrong ZIP/postal code or channel map were selected.) On the TV Guide On Screen Main Menu Bar, highlight SETUP and choose "Change system settings".
    2. The cable company has not yet informed industry sources of channel line-up changes. Use the "CHANNEL EDITOR" feature to make adjustments.
    3. The user is receiving broadcasts through a modified or boosted antenna system or satellite dish that is not supported by TV Guide On Screen system. Use the "CHANNEL EDITOR" feature to make adjustments.
  11. Why doesn't the program highlighted match up with the video window on my TV screen?

    Answer: Five possibilities are:

    1. Incorrect program listing information was transmitted to the TV Guide On Screen system.
    2. The station in question made a late change to its scheduled program listing and the TV Guide On Screen system has not yet been updated.
    3. The user is receiving broadcasts through a modified or boosted antenna system or a satellite dish (not supported by TV Guide On Screen system. Use the Channel Editor feature to make adjustments).
    4. Initial set-up was done incorrectly. (i.e. The incorrect ZIP or postal code was entered or the incorrect channel line-up was selected.) On the TV Guide On Screen Main Menu Bar, highlight SETUP and choose "Change system settings".
    5. The video window could be locked.
  12. I get two stations on the same channel, BRAVO in the morning and CSPN2 in the evening. Why is only BRAVO listed?

    Answer: Channels like these are called "Split" channels. When a "Split" channel occurs only one channel is usually displayed by default. However, if the user wishes to have both channels displayed this can be accomplished through the "CHANNEL EDITOR" mode.

  13. Why was that movie listed as a three star (***) movie? Who provides these ratings?

    Answer: All listing information, including movie ratings, is provided by TV Guide editorial services.
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