1. What if I move and my ZIP code or postal code changes?
2. What if I change my cable hook-up to antenna or vice versa?
3. What if I change cable boxes?
4. I used to have a cable box, but now I get direct cable. What do I do?
5. Why does it take 24 hours for the TV Guide On Screen system to be ready for use?
6. I completed the initial set-up for my TV Guide On Screen hours ago, but when I try to turn it on, a screen message tells me to input the correct set-up information. What's wrong?
7. I had a power outage. Do I need to go through initial setup of the TV Guide On Screen system again?
8. How do I access the TV Guide On Screen system setup screen?
9. How do I connect the G-LINK cables?
10. When will I be able to view my TV program listings and use other TV Guide On Screen system features?
11. What should I do if I cannot complete initial setup?
12. If I make a mistake during setup, how do I go back to the previous step?
13. What if the channel number is not visible on my cable box?

NOTE: Naming used for remote control buttons can vary by product, refer to your owner's manual for the specific remote control button used to control TV Guide On Screen's functionality.

1. Q: What if I move and my ZIP code or postal code changes?
2. Q: What if I change my cable hook-up to antenna or vice versa?
3. Q: What if I change cable boxes?
4. Q: I used to have a cable box, but now I get direct cable. What do I do?

   Answer: (Q:1-4): Press the GUIDE key on the remote, then use the RIGHT arrow key to highlight Setup on the Menu Bar, then use the DOWN arrow key to highlight "Change system settings." Follow the on-screen prompts to enter new information.
   
   NOTE: Naming used for remote control buttons can vary by product, refer to your owner's manual for the specific remote control button used to control TV Guide On Screen's functionality.

5. Q: Why does it take 24 hours for the TV Guide On Screen system to be ready for use?

   Answer: In order for the TV Guide On Screen system to receive lineup and listings data it must have access to the tuner while the unit is powered off. The system could be ready in less than 24 hours if the TV or recording device is turned off for several consecutive hours immediately after initial setup. However, to ensure that all complete data is captured, a waiting period of up to 24-hours is recommended.

6. Q: I completed the initial set-up for my TV Guide On Screen hours ago, but when I try to turn it on, a screen message tells me to input the correct set-up information. What's wrong?

   Answer: There are three possibilities:

   1. Initial set-up was done incorrectly. (i.e.: The wrong country, ZIP/postal code or cable box information was entered.)
   2. The TV Guide On Screen data was temporarily unavailable in your area (Wait another 24 hours or Re-do set-up).
   3. The cable box was turned OFF. The television must be OFF and the cable box powered ON.
7. Q: I had a power outage. Do I need to go through initial setup of the TV Guide On Screen system again?

   Answer: No. The information you entered is in a protected part of the TV Guide On Screen system memory.

   Note: For cable box users and TV Guide On Screen systems without a secondary tuner for PIP, the TV Guide On Screen system must be OFF and the cable box must be left ON all of the time for the TV Guide On Screen system to receive channel line-up information.

8. Q: How do I access the TV Guide On Screen system setup screen?

   Answer: There are two ways to do this:

   1. For first-time setup, press the MENU key or the GUIDE key on the remote, then follow the on-screen prompts.
   2. After initial setup, press GUIDE, then use the RIGHT arrow key to highlight Setup on the Menu Bar, then use the DOWN arrow key to highlight "Change system settings."
      
      NOTE: Naming used for remote control buttons can vary by product, refer to your owner's manual for the specific remote control button used to control TV Guide On Screen's functionality.
9. Q: How do I connect the G-LINK cables?

   Answer: Refer to the TV Guide On Screen section of the owner's manual, follow the on-screen setup diagram, or check your TV Guide On Screen system owner's manual.

10. Q: When will I be able to view my TV program listings and use other TV Guide On Screen system features?

    Answer: The TV Guide On Screen system will be ready to use within 24 hours of initial setup.

11. Q: What should I do if I cannot complete initial setup?

    Answer: If you are unable to complete initial setup using the TV owner's manual and the on-screen prompts, please call the Manufacturer's customer service number.

12. 12. Q: If I make a mistake during setup, how do I go back to the previous step?

    Answer: There are two ways to do this:

    1. Press the GUIDE key twice on the remote, then follow the on-screen prompts to re-enter your information.
    2. Complete the remaining setup steps. When "Step 4: Confirming Your Settings" appears, select "No, repeat setup process." Follow the on-screen prompts and input the correct information.
       
       NOTE: Naming used for remote control buttons can vary by product, refer to your owner's manual for the specific remote control button used to control TV Guide On Screen's functionality.
13. Q: What if the channel number is not visible on my cable box?

    Answer: Your cable box may be defaulting to a clock or time display once the channel changes. Watch the box carefully when testing the cable box brand code to see if the channel changes to 09.