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TV Guide On Screen
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FAQ>Initial SetupUser TipsSupport Numbers
  1. Why aren't all my channels initially displayed?
  2. Why do all my channels display "No Listing?"
  3. Why do some of my channels display "No Listing?"
  4. How long are host transmissions?
  5. How often do host transmissions take place?
  6. How do I add, delete or change the assigned number of channels on the TV Guide On Screen system?
  7. If a channel is displayed on my TV Guide On Screen listing, does that mean I should be able to watch it?
  8. Why doesn't my favorite channel have more information in the Information Box or Expanded Information Box?
  9. Why are some of my broadcast or cable channels not listed on the "CHANNEL EDITOR" screen?
  10. Why are some of my channels listed on the wrong number?
  11. Why doesn't the program highlighted match up with the video window on my TV screen?
  12. I get two stations on the same channel, BRAVO in the morning and CSPN2 in the evening. Why is only BRAVO listed?
  13. Why was that movie listed as a three star (***) movie? Who provides these ratings?
  1. Why aren't all my channels initially displayed?

    Answer: There are two possibilities:

    During initial setup and search the TV Guide On Screen system scans for video on each channel. If the video is detected and the channel is included in the lineup information the channel should be displayed. If not:

    1. There was no discernable video on the channel during the initial search. Turn the channel ON in the "CHANNEL EDITOR".
    2. The channel is not included in the TV Guide On Screen listings data. Local and Public access channels are examples of the type of stations that may not be listed in the TV Guide on Screen system.
  2. Why do all my channels display "No Listing?"

    Answer: There are two possibilities:

    1. There has been a loss of power either from a power failure or an unplugged TV.
    2. The TV Guide On Screen system has not yet received its first listings transmission (leave TV Guide On Screen device OFF over-night).

    In either case, the phrase "No Listings" will be replaced with program information during the next host download cycle. Downloads will occur within the next 24 hour period.

  3. Why do some of my channels display "No Listing?"

    Answer: There are eight possibilities:

    1. The channels in question were recently turned ON (in the Channel Editor screen) and TV Guide On Screen has yet to receive its first listings transmission.
    2. After completing the initial set-up, the first listings transmission of the day was interrupted by powering the TV ON.
    3. After completing the initial set-up, the first listings transmission of the day was interrupted by a scheduled recording. (This only applies to cable box set-up.)
    4. The TV was left powered ON for an extended period of time and TV Guide On Screen was unable to receive program listings during normal host transmission cycles.
    5. During the first listings transmission, the primary host station was down or off line for part or all of the day.
    6. Poor reception on the host station caused some of the data to be missed.
    7. The cable box was turned OFF. Remember: The television must be OFF and the cable box must remain ON.
    8. The VCR was turned OFF. If the connection includes a cable box to VCR, stereo/AV cable connection from VCR to television then the VCR must be powered ON.
  4. How long are host transmissions?

    Answer: TV Guide On Screen data is transmitted at varying times, usually four times per day, and the cycles last approximately three (3) hours. The TV Guide On Screen system only requires one transmission a day to maintain up-to-date program listings. Because the TV must be powered off in order to receive new information, multiple transmissions are conveniently scheduled during morning and early afternoon hours.

  5. How often do host transmissions take place?

    Answer: Updated program information usually can be received by the TV Guide On Screen system four times a day. Set-up information is transmitted 24 hours a day, 7 days a week.

  6. How do I add, delete or change the assigned number of channels on the TV Guide On Screen system?

    Answer: Use the "CHANNEL EDITOR" to make adjustments.

  7. If a channel is displayed on my TV Guide On Screen listing, does that mean I should be able to watch it?

    Answer: Not necessarily, because TV Guide On Screen only displays listings for the local channel line-up. If the user has cable, the channels received are determined by their cable company.

  8. Why doesn't my favorite channel have more information in the Information Box or Expanded Information Box?

    Answer: The hardware that makes TV Guide On Screen possible is a computer chip which has limited storage space. Factors used in determining which programs display detailed program information are number of channels turned ON and availability of descriptions.

  9. Why are some of my broadcast or cable channels not listed on the "CHANNEL EDITOR" screen?

    Answer: Presently, TV Guide On Screen does not list all channels in any given broadcast area. As a result, channels are selected primarily on a "majority rules" basis. Channels with the highest potential viewership are given top priority. Availability of program listings is another consideration.

  10. Why are some of my channels listed on the wrong number?

    Answer: There are three possibilities:

    1. Initial set-up was done incorrectly. (i.e. The user entered wrong ZIP/postal code or selected incorrect channel map.) To correct this, go to the TV Guide On Screen Main Menu Bar, highlight Setup and choose "Change system settings".
    2. The cable company has not yet informed industry sources of their channel line-up changes. (Use the Channel Editor feature to make adjustments).
    3. The user is receiving broadcasts through a modified or boosted antenna system or satellite dish (not supported by TV Guide On Screen system. Use the Channel Editor feature to make adjustments).
  11. Why doesn't the program highlighted match up with the video window on my TV screen?

    Answer: There are five possibilities:

    1. Incorrect program listing information was transmitted to the TV Guide On Screen system.
    2. The station in question made a late change to its scheduled program listing and the TV Guide On Screen system has not yet been updated.
    3. The user is receiving broadcasts through a modified or boosted antenna system or a satellite dish (not supported by TV Guide On Screen system. Use the Channel Editor feature to make adjustments).
    4. Initial set-up was done incorrectly. (i.e. The user entered the incorrect ZIP or postal code or selected the incorrect channel line-up.) On the TV Guide On Screen Main Menu Bar, highlight Setup and choose "Change system settings".
    5. The video window could be locked.
  12. I get two stations on the same channel, BRAVO in the morning and CSPN2 in the evening. Why is only BRAVO listed?

    Answer: Channels like these are called "Split" channels. When a "Split" channel occurs only one channel is usually displayed by default. However, if the user wishes to have both channels displayed this can be accomplished through the Change Channel Display/CHANNEL EDITOR mode.

  13. Why was that movie listed as a three star (***) movie? Who provides these ratings?

    Answer: All listing information, including movie ratings, is provided by sources in the broadcast industry.

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