1. How do I schedule a show to "RECORD"?
2. Why won't my VCR turn on?
3. My VCR doesn't change channels or it changes to the wrong channel. What's wrong?
4. Why can't I record a show? All I get is snow or a blue screen.
5. Can I record one channel while watching another?
6. How many programs can be scheduled for REMINDER/RECORD in the GUIDE?
7. If a program is scheduled to RECORD on a DAILY basis, does it count as five?
8. Why does my SCHEDULE screen only show the channel number of the show I'm recording?
9. If I have a power failure, will I need to reset the recorded shows I have already programmed?
10. 10. Why do I keep getting a "RECORDING CONFLICT" message?

NOTE: Naming used for remote control buttons can vary by product, refer to your owner's manual for the specific remote control button used to control TV Guide On Screen's functionality.

1. Q: How do I schedule a show to "RECORD"?

   Answer: Use the UP/DOWN or LEFT/RIGHT keys on the remote to highlight the desired show. Press the MENU key on the remote. Use the UP/DOWN arrows to highlight "set recording". Then press OK*. Use the UP/DOWN or LEFT/RIGHT keys on the remote to modify settings or just press OK* to "schedule recording". (Advanced features include start early/end late, frequency, etc.)

   Extra Tip: For super simple recording, just press the "Record" button on the remote control and the recording will start immediately.

2. Q: Why won't my VCR turn on?

   Answer: There are six possibilities:

   1. The wired remote VCR is incompatible.
   2. The VCR does not have remote power capability. The user must leave the VCR ON for recording.
   3. The VCR remote mode was set to "B" or "2." The remote should be set to "A" or "1."
   4. An incorrect or no VCR brand code was selected during the TV Guide On Screen initial set-up. To correct this, press the GUIDE key on the remote, highlight LISTINGS, then use the RIGHT/LEFT arrow keys to highlight SETUP. Use the DOWN arrow key to highlight "Change system settings," then press ENTER. Follow the on-screen prompts to select the correct VCR information.
   5. The VCR record timer is engaged. The user must disengage timer.
   6. The user has incorrectly connected or placed the G-LINK cable or wand.
3. Q: My VCR doesn't change channels or it changes to the wrong channel. What's wrong?

   Answer: There are five possibilities:

   1. The cable box code was entered when no cable box is used. The user must re-do initial set-up.
   2. The manual preset VCR must be left on the channel to be recorded.
   3. The electronic preset VCR is incompatible unless used in conjunction with a cable box.
   4. The VCR channels are not programmed into VCR memory. Refer to your VCR's owner's manual for procedures.
   5. The VCR's "CATV" mode was set incorrectly (For problems with channels 14 and above, refer to your VCR's owner's manual).
4. Q: Why can't I record a show? All I get is snow or a blue screen.

   Answer: There are five possibilities (without a cable box):

   1. The TV/CATV mode was set incorrectly. Refer to the VCR's owner's manual for procedures.
   2. The VCR channels were not programmed into the VCR's memory. Refer to the VCR's owner's manual.
   3. The VCR was not hooked up correctly for recording. Refer to the VCR's owner's manual.
   4. The user selected the incorrect channel lineup. To correct this, press the GUIDE key on the remote, highlight LISTINGS, then use the RIGHT/LEFT arrow keys to highlight Setup. Use the DOWN arrow key to highlight "Change system settings", then press ENTER. Follow the on-screen prompts to select the correct channel lineup.
   5. Dirty or defective tape heads. Refer to the VCR's owner's manual for maintenance tips.

   Answer: There are three possibilities (with a cable box):

   1. The VCR is not set on the correct output channel. Set the VCR to 03, 04 or whichever output channel is set by your cable system.
   2. The VCR and/or cable box is hooked up incorrectly. Refer to the VCR's owner's manual or contact the cable company for proper wiring procedure.
   3. The cable box was left OFF. The user should always leave the cable box ON and the VCR OFF.
5. Q: Can I record one channel while watching another?

   Answer: (without a cable box):

   Yes. If the TV picture becomes "fuzzy" when the VCR turns on to record, simply press the TV/VCR button on your VCR remote.

   Answer: (with a cable box):

   No. The user cannot watch one program and record another unless a splitter or some special type of "watch 'n record" device is in use. Advise the user to contact their local cable company or an electronics dealer for more information.

6. Q: How many programs can be scheduled for REMINDER/RECORD in the GUIDE?

   Answer: There is NO limit to the number of shows that can be scheduled.

7. Q: If a program is scheduled to RECORD on a DAILY basis, does it count as five?

   Answer: No, whether a program is scheduled ONCE, REGULARLY or WEEKLY it only counts as one show in the RECORD stack memory.

8. Q: Why does my SCHEDULE screen only show the channel number of the show I'm recording?

   Answer: The time slot and channel for the scheduled program may have not yet received listings information. Once updated information is received the title will appear in the SCHEDULE screen.

9. Q: If I have a power failure, will I need to reset the recorded shows I have already programmed?

   Answer: The start times and channel numbers of shows that have been programmed will remain in TV Guide On Screen's memory. (Please see owner's manual for specifics.)

10. Q: Why do I keep getting a "RECORDING CONFLICT" message?

    Answer: There are three possibilities:

    1. There is already a show scheduled to record in the same time slot.
    2. Weekly or Regularly scheduled recording conflicts with a show scheduled in the same time slot on another day of the week.
    3. One of two back-to-back recordings has been scheduled to start early or end late. Highlight the conflicting recording and press MENU then "edit recording" to review and modify times.

Footnote: *some remotes may use Enter or Select