1. What if I move and my ZIP Code or Postal Code changes?
2. What if I change my cable or satellite hook-up to antenna?
3. What if I change my antenna hook-up to cable or satellite?
4. What if I change cable or satellite boxes?
5. I used to have a cable or satellite box, but now I get direct cable. What do I do?
6. Why does it take 24 hours for the TV Guide On Screen system to be ready for use?
7. I completed the initial set-up for my TV Guide On Screen hours ago, but when I try to turn it on, the progress screen message still reads "in progress". What's wrong?
8. I had a power outage. Do I need to go through initial setup of the TV Guide On Screen system again?
9. How do I access the TV Guide On Screen system setup screen?
10. How do I connect the G-LINK cables?
11. When will I be able to view my TV program listings and use other TV Guide On Screen system features?
12. What should I do if I cannot complete initial setup?
13. If I make a mistake during setup, how do I go back to the previous step?
14. What if the channel number is not visible on my cable box?

NOTE: Naming used for remote control buttons can vary by product, refer to your owner's manual for the specific remote control button used to control TV Guide On Screen's functionality.

1. Q: What if I move and my ZIP Code or Postal Code changes?
2. Q: What if I change my cable or satellite hook-up to antenna?
3. Q: What if I change my antenna hook-up to cable or satellite?
4. Q: What if I change cable or satellite boxes?
5. Q: I used to have a cable or satellite box, but now I get direct cable. What do I do?

   Answer: (Q:1-5): Press the GUIDE key on the remote, then use the RIGHT arrow key to highlight Setup on the Menu Bar, then use the DOWN arrow key to highlight "Change system settings." Follow the on-screen prompts to enter new information.
   
   Click here if you are connecting your product to a DISH Network™ satellite receiver.
   
   Click here if you are connecting your product to DIRECTV®.
   
   

6. Q: Why does it take 24 hours for the TV Guide On Screen system to be ready for use?

   Answer: In order for the TV Guide On Screen system to receive lineup and listings data it must have access to the product's tuner, which is only available when the product is not in use. This occurs when the user is not watching the TV or recording device. The system could be ready in less than 24 hours if the product is turned off for several consecutive hours immediately after initial setup. However, to ensure that all complete data is received, a 24-hour waiting period is recommended.

7. Q: I completed the initial set-up for my TV Guide On Screen hours ago, but when I try to turn it on, the progress screen still reads "in progress". What's wrong?

   Answer: There are several possibilities:

   • Initial set-up was done incorrectly. (i.e.: You entered the wrong country, ZIP/Postal Code or cable/satellite box information.)

   • The TV Guide On Screen data was temporarily unavailable in your area (Wait another 24 hours or re-do set-up).

   • The cable/satellite box was turned OFF. The TV or recorder must be OFF and the cable/satellite box powered ON.

   • The VCR was turned OFF. If your connection includes a cable/satellite box to VCR, stereo/AV cable connection from VCR to the television, the VCR must be tuned to the output channel and powered ON.

8. Q: I had a power outage. Do I need to go through initial setup of the TV Guide On Screen system again?

   Answer: No. The information you entered is in a protected part of the TV Guide On Screen system memory.

   Note: For cable/satellite box users and TVs without a secondary tuner for PIP, the TV must be OFF and the cable/satellite box must be left ON for the TV Guide On Screen system to receive channel line-up information.

9. Q: How do I access the TV Guide On Screen system setup screen?

   Answer: There are two ways to do this:

   • For first-time setup, press the MENU key or the GUIDE key on the remote, then follow the on-screen prompts.

   • After initial setup, press GUIDE, then use the RIGHT arrow key to highlight Setup on the Menu Bar, then use the DOWN arrow key to highlight "Change system settings."

10. Q: How do I connect the G-LINK cables?

    Answer: Refer to the TV Guide On Screen section of the product's owner's manual, follow the on-screen setup diagram, or check your TV owner's manual. (or click here to see a set-up diagram)

11. Q: When will I be able to view my TV program listings and use other TV Guide On Screen system features?

    Answer: The TV Guide On Screen system will be ready to use within 24 hours of initial setup.

12. Q: What should I do if I cannot complete initial setup?

    Answer: If you are unable to complete initial setup using the TV owner's manual and the on-screen prompts, please call the Manufacturer's customer service number.

13. Q: If I make a mistake during setup, how do I go back to the previous step?

    Answer: There are several ways ways to do this:

    • Highlight the BACK button to re-enter information.

    • Press the GUIDE key twice on the remote, then follow the on-screen prompts to re-enter your information.

    • Complete the remaining setup steps. When "Checking (or Confirming) Your Settings" appears, select "No, repeat setup process." Follow the on-screen prompts and input the correct information.

14. Q: What if the channel number is not visible on my cable/satellite box?

    Answer: Your cable/satellite box may be defaulting to a clock or time display once the channel changes. Watch the box display and on-screen Video Window carefully when testing the cable/satellite box brand code to see if the channel changes to 09.